Virtual learning space that offers continuous education on industry topics.
Carbyne Classroom allows users to learn at their own pace and complete courses on their own terms. Fully On-Demand Training Environment for Emergency Communication professionals that raises the industry standard of training. The benefits of continuing education allow for more connections, opportunities, creativity and confidence. According to the US Bureau of Labor Statistics, a person’s earnings consistently increase with their level of education and training.
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Complacency Kills
Complacency continues to be the leading barrier to customer service outcomes in 9-1-1. As the demand and load on our calltakers increase, we have to elevate our awareness of blind spots and mitigate telecommunicator liability. This training will explore complacency case studies and how we can provide quality service throughout the longevity of our careers.
The Evolution of 9-1-1: From Legacy to AI
This training looks at the history, present, and future of the 911 industry from cultural and technological perspectives. The industry has evolved since its inception 55 years ago, and as we move towards newer technologies, such as NG911 and Future Gen 911, we can imagine a brighter future for this important industry.
About the Teacher
Dru Clarke started as a telecommunicator with Fairfax County in 2013 and through his passion for people and continuous education, he became an expert in call-taking, dispatching, training, and operations supervision. He is a proactive, personable, and a skilled public speaker who puts people first.
In 2020, he launched his own training firm called ChangeTalk, where he teaches leadership topics to industry professionals. Currently, he works as a Training Manager with Carbyne, where he aims to empower front-line call-takers and dispatchers with NextGen911 solutions to get the right help to people in need.
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